Frequently Asked Questions
Everything you need to know about your DEMI+CO shopping experience.
What materials are used in DEMI+CO jewelry?
We pride ourselves on using high-quality materials including sterling silver, 18k gold plating, and high-grade copper or stainless steel for our magnetic therapy bracelets. Each piece is designed for durability and style.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, we ship our fashion and therapy collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I care for my jewelry to ensure it lasts?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the DEMI+CO pouch provided with your purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payments like Apple Pay, Google Pay, and PayPal.